Change / Cancellation

Thanks for shopping at Hervy Guitar.

If you change your mind on the design of your custom guitar, or not entirely satisfied with your purchase, we’re here to help.


You can change the design within 24 hours after the purchase date/time.

The change must not introduce price difference. It would be analyzed and reviewed upon your request within 24 hours. It would only be accommodated if there is no price difference.

After 24 hours of purchase date, the change is subject to the change, if the relevant part to the change has been completed, worked on, in progress. It would be accommodated only if the work on the relevant part hasn’t started yet.

The change is limited to 1 attempt, regardless if the change request accommodated earlier or not.

Your item needs to have the receipt or proof of purchase.


Cancelation is only allowed within 24 hours from the date/time of purchase.

After 24 hours, the work on the order would have started, we won’t be able to cancel the order.


We will confirm if the cancelation is allowed for refunds.

We will immediately notify you on the status of your refund after confirmation.

If your cancelation is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies. 

Contact Us

If you have any questions on how to return your item to us, contact us